Kamis, 26 Juni 2014

business communication

Business Communication
a.          Definiton
Business communication is communication that promotes a product, service, marketing, or organization; relays information within a business; or functions as an official statement from a company.

b.         Effective business communication
Ø Face-to-face
      Face-to-face communication helps to establish a personal connection and will help sell the product or service to the customer. Information is easier to access and delivered immediately with these interactions rather than waiting for an email or phone call.
Ø Email
         When using email to communicate in the business world, it is important to be careful how things are worded. Miscommunication is very frequent as the reader doesn’t know what non-verbal cues you are giving off, such as the pitch, tone, or expressions.
Ø  Telephone
         When making a business call make it clear who you are and where you are from as well as your message when on the phone.
Ø Memorandum
         Memorandums are straight to the point and used within a company to communicate information to individuals or departments.